At Authentic Friperie, we want every purchase to be a great experience. As our items are unique and carefully described, we do not accept returns, except in case of an error on our part.

1. Accepted Cases for Returns

We only accept returns in the following situations:

• Damaged item not mentioned in the description
• Item not corresponding to the order placed
• Significant defect not reported

2. Non-Returnable Items

The following items are definitively excluded from any return:

• Underwear and swimwear
• Items on sale or promotion at the time of purchase
• Items purchased with full knowledge (conforming photos and description provided)
• Items damaged after receipt

3. Time Limit

You have 14 days from the receipt of your package to report an issue to us.

4. Mandatory Procedure

Before initiating any return process, you must contact us by email:

• State your order number
• Attach photos of the problem found
• We will get back to you within 24–48 hours to discuss the next steps

No returns will be accepted without our prior agreement.

5. Refund

If your request is accepted, we will offer you the choice of:

• An exchange for another available item
• A gift voucher for the value of your order (excluding shipping costs), valid for 2 years in-store and online

No monetary refunds will be issued.

Contact

Email: contact@authentic-friperie.ch

Phone (WhatsApp): 077 400 84 37

Response within 24–48 hours